Privacy Policy
The Guesthouse Vienna
BHB Boutique Hotel Betriebs GmbH
Führichgasse 10
A-1010 Vienna
Email: administration@theguesthouse.at
This privacy policy covers the collection and use of personal data that may be collected when you contact us, for example when you visit our website, enquire about, book or purchase services, or when you call us. Please take a moment to read through the document below, which explains how BHB Boutique Hotel Betriebs GmbH handles your personal data, what types of data are collected, how and for what purpose this data is used, to whom BHB Boutique Hotel Betriebs GmbH discloses this data, and how BHB Boutique Hotel Betriebs GmbH protects your personal data.
Your personal rights are our top priority, and BHB Boutique Hotel Betriebs GmbH makes every effort to protect these rights.
Any further data protection obligations that may go beyond the scope of this privacy policy remain, of course, unaffected.
Why does BHB Boutique Hotel Betriebs GmbH collect personal data, and for how long is personal data stored?
BHB Boutique Hotel Betriebs GmbH collects and uses your personal data to provide you with exemplary customer service in connection with your stay at a hotel operated by BHB Boutique Hotel Betriebs GmbH, to enable convenient access to our website, and to be able to offer you the best possible services. Furthermore, your personal data helps BHB Boutique Hotel Betriebs GmbH to keep you up to date with the latest product announcements, special offers and other developments which we believe may be of interest to you.
If you are not interested in being kept up to date with the latest developments and current product and service information, please feel free to let us know at any time.
Your personal data will be stored for as long as is necessary to fulfil the services listed above, or for as long as BHB Boutique Hotel Betriebs GmbH is required by mandatory legal provisions to retain such data.
What data is collected?
There are a number of situations in which your personal data can help BHB Boutique Hotel Betriebs GmbH to provide you with a better service. For example, you may be asked to provide personal details when you initiate a transaction. We will only ever ask you for information that is relevant to the situation in question. This includes, for example, your name, postal address, telephone number, email address, preferred method of contact and credit card details.
In addition, BHB Boutique Hotel Betriebs GmbH collects information for market research purposes in order to get to know its customers better and thereby provide you with a more effective service. Furthermore, BHB Boutique Hotel Betriebs GmbH collects personal data relating to customer activity on its website. Using this data, BHB Boutique Hotel Betriebs GmbH can determine which information is genuinely useful to its customers and which areas of its websites and online services are of most interest to them.
When does BHB Boutique Hotel Betriebs GmbH disclose personal data?
BHB Boutique Hotel Betriebs GmbH takes the protection of your personal rights very seriously. BHB Boutique Hotel Betriebs GmbH assures you that it neither sells nor lends your contact details to other providers. In order to provide you with an exemplary service, BHB Boutique Hotel Betriebs GmbH may, under certain circumstances, pass on your personal data to companies, service providers and their agents that offer cloud-based software and data processing solutions. These companies analyse this data on behalf of BHB Boutique Hotel Betriebs GmbH and process it for the purposes set out above, but are obliged to protect this data in accordance with this privacy policy.
On occasion, it may be beneficial for BHB Boutique Hotel Betriebs GmbH to make certain personal data available to other companies acting on behalf of BHB Boutique Hotel Betriebs GmbH in order to provide you with products and services on behalf of BHB Boutique Hotel Betriebs GmbH. In particular, these companies may assist us in processing information, fulfilling customer orders, delivering products, managing and maintaining customer data, providing customer service, assess your interest in the products and services of BHB Boutique Hotel Betriebs GmbH, conduct customer research or carry out customer satisfaction surveys.
These companies are also obliged to protect your personal data in accordance with this privacy policy and the relevant laws on the protection of personal rights. Furthermore, BHB Boutique Hotel Betriebs GmbH may be required to disclose your personal data due to mandatory legal provisions or official orders.
How does BHB Boutique Hotel Betriebs GmbH share your personal data with third parties?
BHB Boutique Hotel Betriebs GmbH uses the booking service provided by Booking.com B.V., Herengracht 597, 1017 CE Amsterdam, Netherlands (www.booking.com) (hereinafter referred to as ‘Booking.com’) to offer you an online booking service. If you book via this provider, your bookings will be processed by Booking.com. The information you enter on this website is therefore shared with Booking.com and its affiliate partners. This includes, for example, personal data such as your name, contact details, payment details, the names of fellow travellers and other information you provided during the booking process.
Booking.com will send you a confirmation email and information about the local area and your accommodation. Booking.com also offers round-the-clock international customer service in over 20 languages from its regional offices. By sharing your data with Booking.com’s global customer service team, staff can assist you with any questions or concerns you may have. Booking.com may use your information for technical, analytical and marketing purposes as set out in Booking.com’s Privacy Policy. This means that your information may also be shared with other members of the Priceline Group (Agoda.com, Rentalcars.com and Kayak.com) for analytical purposes, in order to provide you with travel-related offers and a personalised service.
Further information on the handling of user data can be found in Booking.com’s Privacy Policy: https://www.booking.com/content/privacy.de.html.
If you have any questions regarding the processing of your personal data by Booking.com, please contact customer.service@booking.com.
Furthermore, for bookings made via our own website, BHB Boutique Hotel Betriebs GmbH uses the booking service provided by Design Hotels AG, Stralauer Allee 2c, 10245 Berlin, Germany (www.designhotels.com) (hereinafter referred to as ‘Design Hotels’). Although we provide the content of the website and reservations are made directly with us, the bookings are processed by Design Hotels. The information you enter during this process is therefore shared with Design Hotels and its affiliate partners. This includes, for example, personal data such as your name, contact details, payment details, the names of fellow travellers and other information you have entered during the booking process. Alternatively, when making a booking, you have the option to log in to your Design Hotels user account. Design Hotels is solely responsible for the data collected in this way.
Further information on the handling of user data can be found in Design Hotels’ Privacy Policy: https://www.designhotels.com/privacy-policy.
If you have any questions regarding the processing of your personal data by Design Hotels, please contact community@designhotels.com.
How does BHB Boutique Hotel Betriebs GmbH protect your personal data?
BHB Boutique Hotel Betriebs GmbH takes precautions, including administrative, technical and physical measures, to protect your personal data against loss, theft and misuse, as well as against unauthorised access, disclosure, alteration and destruction.
The BHB Boutique Hotel Betriebs GmbH website uses the industry-standard SSL (Secure Sockets Layer) encryption. This ensures the confidentiality of your personal details and credit card information during online transactions.
You too can help us by taking appropriate precautions to protect your personal data online. Always ensure that you use a secure web browser and activate the relevant browser settings to protect your personal data.
Integrity of your personal data
BHB Boutique Hotel Betriebs GmbH has implemented safeguards to ensure that your personal data is always accurate, complete and up to date for the intended purposes.
Naturally, you have the right at any time to have the personal data you have provided checked for accuracy and up-to-date status and, where necessary, to request changes. You can help us ensure that your contact details and preferences are accurate, complete and up to date. You can also request a copy of your personal data by contacting us via the email address given above.
Cookies and other technologies
As is common practice on many other corporate websites, BHB Boutique Hotel Betriebs GmbH also uses so-called ‘cookies’ and other technologies to gain a better understanding of which sections of our websites are particularly popular, how our visitors navigate the website and how much time they spend in the various sections. In addition, BHB Boutique Hotel Betriebs GmbH uses technologies to ensure that online advertising is effective and actually draws customers’ attention to the products and services offered by BHB Boutique Hotel Betriebs GmbH.
BHB Boutique Hotel Betriebs GmbH uses cookies and other technologies to analyse traffic on our website so that we can further improve its design and functionality, and to assess the effectiveness of our communication with customers. Furthermore, BHB Boutique Hotel Betriebs GmbH uses cookies to better tailor the website to your needs and to offer you even greater convenience when navigating the site on each visit.
Like most websites, BHB Boutique Hotel Betriebs GmbH automatically collects certain information and stores it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamps and clickstream data.
In some of our email messages, BHB Boutique Hotel Betriebs GmbH uses a so-called ‘click-through URL’ that is linked to content on our website. When you click on such a URL, you pass through our web server before reaching the actual destination webpage. BHB Boutique Hotel Betriebs GmbH tracks this ‘click-through’ data to determine the level of interest in specific topics and to measure the effectiveness of its communications with customers. If you wish to prevent such data from being collected, simply do not click on any text or image links in emails.
In addition, BHB Boutique Hotel Betriebs GmbH uses so-called ‘pixel tags’ (tiny image files) as part of externally integrated services (e.g. table bookings in our Brasserie & Bakery) and in the signatures of the emails we send, which provide information on which areas of our websites customers have visited or measure how effective customers’ searches on the website have been. These pixels collect user and usage data in an anonymised and aggregated form, i.e. without information that would allow the specific user to be identified. This enables external providers (e.g. Facebook, Instagram, etc.) to analyse the aforementioned data without linking it to any specific individual. The cookie has a limited duration and expires automatically thereafter. Please see below for further information on the individual external providers.
With the help of these pixel tags, BHB Boutique Hotel Betriebs GmbH can also send email messages in a format that customers can read. Furthermore, BHB Boutique Hotel Betriebs GmbH can use them to check whether emails have been opened, to ensure that it only sends messages that are of genuine interest to customers.
Our company-wide commitment to protecting your personal rights
As already mentioned, BHB Boutique Hotel Betriebs GmbH takes the protection of your personal rights very seriously. To ensure the security of your personal data, these guidelines are communicated to all relevant staff and security measures to protect personal rights are strictly implemented within the company.
The website contains links to websites operated by other companies. BHB Boutique Hotel Betriebs GmbH is not responsible for how these companies handle personal data. BHB Boutique Hotel Betriebs GmbH therefore recommends that you enquire with these companies about their privacy policies.
Questions regarding the protection of personal data
If you have any questions or concerns regarding data protection, please contact us. To do so, please send us a message (see above for contact details).
You are, of course, entitled to ask BHB Boutique Hotel Betriebs GmbH what data it processes about you, where this data comes from, what it is used for and to whom it is disclosed. You may also, of course, have incorrect data rectified or data processed unlawfully deleted. The provisions of the applicable data protection laws apply accordingly.
Any consent you have given to BHB Boutique Hotel Betriebs GmbH regarding the processing of personal data may be withdrawn at any time. However, such a withdrawal does not apply to those types of data processing which are already permitted under statutory provisions.
BHB Boutique Hotel Betriebs GmbH is entitled to amend this privacy policy from time to time. Should any significant changes be made, a corresponding notice will be published on our website together with the updated version of the privacy policy.
Newsletter
Through the newsletter, we keep you informed about our company and our offers. If you would like to receive the newsletter, we require a valid email address from you, as well as information that enables us to verify that you are the owner of the email address provided or that the owner consents to receiving the newsletter. We may also collect your name and address details where applicable.
This data is used solely for the purpose of sending the newsletter. When you subscribe to the newsletter, we store your IP address and the date of subscription. This information is stored solely as evidence in the event that a third party misuses an email address and subscribes to the newsletter without the authorised user’s knowledge. You may withdraw your consent to the storage of your data and email address, and to their use for sending the newsletter, at any time. You can do this via a link in the newsletters themselves or by contacting us using the details provided above.
Privacy Policy for Server Log Files
The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- Browser type/browser version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
This data is not combined with other data sources. BHB Boutique Hotel Betriebs GmbH reserves the right to review this data retrospectively should we become aware of specific indications of unlawful use.
Privacy Policy for the use of Google Analytics
The website of BHB Boutique Hotel Betriebs GmbH uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses so-called cookies, which are text files stored on your computer that enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for the website operators, and to provide other services relating to website and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the data on Google’s behalf.
Third-party advertisers, including Google, display adverts on websites across the internet. Third-party advertisers, including Google, use stored cookies to display adverts based on a user’s previous visits to this website.
Google will under no circumstances associate your IP address with any other data held by Google. You may object at any time, with future effect, to the collection and use of your IP address by Google Analytics. Further information on this can be found at tools.google.com/dlpage/gaoptout.
Alternatively, you can disable the use of cookies by Google by visiting the Google Ads opt-out page. Or you can disable the use of cookies by third parties by visiting the Network Advertising Initiative’s opt-out page. Further information on Google’s policies can be found here.
Please note that on this website, Google Analytics has been extended to include the code “gat._anonymizeIp();” to ensure that IP addresses are collected anonymously.
However, should you prevent the installation of cookies by adjusting your browser settings accordingly, please note that in this case you may not be able to make full use of all the functions of this website. By using this website, you consent to the processing of data collected about you by Google in the manner and for the purposes set out above.
Privacy policy for the use of YouTube
Our website uses plugins from YouTube.de/YouTube.com, which is operated by YouTube, LLC, Cherry Ave., USA, and represented by Google Inc.
When you access pages on our website that contain such a plugin, a connection is established with the YouTube servers and the plugin is displayed on the website via a message sent to your browser. This transmits information to the YouTube server regarding which of our web pages you have visited. If you are logged in to YouTube at the time, YouTube will associate this information with your respective personal user accounts on these platforms. When you use these plugins – for example, by clicking on a video’s play button or posting a comment – this information is associated with your YouTube user account, which you can only prevent by logging out before using the plugin.
Further information on the handling of user data can be found in YouTube’s privacy policy at: https://www.google.de/intl/de/policies/privacy.
Privacy policy for the use of Vimeo
Our website uses plugins from Vimeo to embed videos. Vimeo is operated by Vimeo, LLC, headquartered at 555 West 18th Street, New York, New York 10011.
When you access pages on our website that contain such a plugin, a connection is established with the Vimeo servers and the plugin is displayed. This transmits information to the Vimeo server regarding which of our web pages you have visited. If you are logged in to Vimeo as a member, Vimeo will associate this information with your personal user account. If you use the plugin – for example, by clicking the play button on a video – this information is also associated with your user account. You can prevent this association by logging out of your Vimeo user account before using our website and deleting the relevant Vimeo cookies.
Further information on data processing and details regarding Vimeo’s privacy policy can be found at https://vimeo.com/privacy
Privacy Policy for the use of Instagram
Functions from the Instagram service are integrated into our website. The provider is Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. When you visit one of our pages featuring an Instagram plugin, a connection is established with Instagram’s servers. In doing so, the Instagram server is informed which of our pages you have visited.
If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to our pages with your user account. You can prevent this by logging out of your Instagram account.
BHB Boutique Hotel Betriebs GmbH would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it is used by Instagram.
Further information on this can be found in Instagram’s privacy policy: http://instagram.com/about/legal/privacy/.
Privacy Policy for the use of Facebook
BHB Boutique Hotel Betriebs GmbH operates its own Facebook page. The provider is Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You can recognise the Facebook plugins by the Facebook logo or the ‘Like’ button on our page. An overview of the Facebook plugins can be found here: http://developers.facebook.com/docs/plugins/.
When you view posts or status updates from BHB Boutique Hotel Betriebs GmbH, your browser establishes a direct connection to Facebook’s servers and transmits data. On the one hand, the information you see is transmitted directly from the servers to your browser and displayed there; on the other hand, information about your visit to our website is transmitted to Facebook.
If you are logged into Facebook, the information transmitted can be directly linked to your account. When you interact with the plugin’s functions – for example, by clicking the ‘Like’ button – this information is sent directly from your browser to Facebook and stored there. Facebook is responsible for the further processing of this information.
BHB Boutique Hotel Betriebs GmbH would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or of its use by Facebook. Further information on this can be found in Facebook’s privacy policy at http://de-de.facebook.com/policy.php.
If you wish to prevent your personal data from being transmitted to Facebook, please log out of Facebook before visiting our website.
Privacy Policy for the use of Pinterest
BHB Boutique Hotel Betriebs GmbH uses social plugins from the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”). When you view posts or status updates from BHB Boutique Hotel Betriebs GmbH, your browser establishes a direct connection to Pinterest’s servers. In doing so, the plugin transmits log data to Pinterest’s server in the USA. This log data may include your IP address, the addresses of the websites you have visited that also contain Pinterest features, the type and settings of your browser, the date and time of the request, how you use Pinterest, and cookies.
Further information on the purpose, scope and further processing and use of the data by Pinterest, as well as your rights in this regard and options for protecting your privacy, can be found in Pinterest’s privacy policy: https://about.pinterest.com/de/privacy-policy.
Privacy Policy for the use of X (formerly Twitter)
BHB Boutique Hotel Betriebs GmbH uses social plugins from X (formerly Twitter). These features are provided by X Corp., Building 2, Hyperloop Plaza, 865 FM-1209, Bastrop, TX 78602, USA. By using X and the “Retweet” function, the websites you visit are linked to your X account and made known to other users. Data is also transferred to X in the process.
BHB Boutique Hotel Betriebs GmbH would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it is used by X. Further information on this can be found in X’s privacy policy at https://x.com/privacy.
You can change your privacy settings on X in your account settings at https://x.com/account/settings.
ONLINE DISPUTE RESOLUTION
In accordance with REGULATION (EU) No 524/2013 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 21 May 2013 and in accordance with Section 36 of the Consumer Dispute Resolution Act, BHB Boutique Hotel Betriebs GmbH is obliged to inform you about the online dispute resolution procedure.
Consumers have the option of submitting complaints to the European Commission’s online dispute resolution platform at Online Dispute Resolution | European Commission (europa.eu).
BHB Boutique Hotel Betriebs GmbH is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.